Archive for Preparing & Uploading Files

How can I preview my order before it prints?

We offer an email proof for an additional of $19.99 and a color proof for an additional fee of $40 that we can ship overnight to you.

Do you offer samples of your printing?

Yes, we offer a sample kit with our products, you may request one by calling our Customer Care team or clicking here to submit your request online now.

Can I preview my previous orders online?

YES! If you sign in to your account and select “My Studio” then select “Order History” and it will be give you a history of ALL order that you have place with our company. However, it will NOT give you an image of the files you provided.

Click here to view your Order History.

How do I Embed Fonts?

Select Window
Click on Layers (there is a box in the end corner) please click on box which will provide you a drop down menu
Select Flatten Image
Save File
Once layers are flattened and file is saved, the text is no longer editable.

Select ALL file
Click on Type
Drop down menu- Select create outlines
Save File
Once fonts are outlined and file is saved, the text is no longer editable.

Please provide us with all fonts with the order

What is UV Coating?

UV coating is a high gloss coating. 

How do I set up my brochure so it folds correctly?

It is best that you download one of our templates to ensure your job will be folded correctly.

How do I get my text to fit within the blue safety lines?

Go into the original file and edit the text, or use one of the pre-made templates that has safety and bleed lines built in for your convenience.

What should I do if I need to send you replacement files?

In order to resubmit files to an existing order, you will need the following:

  • A valid order number.
  • The email address used when placing the order.
  • Press-ready files, built to spec.
  • File sizes less than 150 mb per file and less than 350 mb total for all files.
  • If you are uploading a mailing list, we accept the following formats: .xls, .csv, .dbf and .tab.

To begin uploading a file, click the Resubmit Files link in the top navigation next to the shopping cart link.

What if I have a Publisher file?

Many times we can work with Publisher files, though they are usually not print ready so adjustments will probably be needed. If you have specific questions about this, please contact customer care at 800-251-9948

How does size correlate to DPI?

If you enlarge an image or picture you will get fewer dots per inch – or lower DPI. Lower DPI means lower resolution, which means poor quality images. For best possible results, check your images to make sure they are at 300 DPI. To avoid poor quality images, use one of our templates, prepared for multiple design platforms. These template files are already at 300 DPI and supply you with design guidelines.

What is DPI?

DPI stands for dots per inch. The more dots per square inch the better the quality of image and text.  For best output, please submit your files at 300 dpi.

How long will it take to get my proof?

If you are sending press-ready digital files, a proof will not be sent unless you order one. Most proofs will be sent 24-48 hours after we receive your order.

What file formats do you accept?

We accept the following file formats:

We prefer a PDF 300 dpi, CMYK file with 1/16” bleed and a safety area. However, we can work with other types of files such as:

  • Tagged Image File Format (*.tiff)
  • Encapsulated PostScript (*.eps)
  • JPG image format (*.jpg)
  • Adobe Photoshop Image (*.psd)
  • Adobe Illustrator Artwork (*.ai)
  • Quark Xpress file (*.qxd)

What is Bleed and why is it needed?

Printers cannot print right to the edge of a sheet of paper. To create that effect, the printer must use a sheet which is larger than the document size. Then the printer prints beyond the edge of the document size (1/16 inch which is 0.0625 inch), then cuts the paper down to the document size. No text should go beyond the recommended bleed, or it may be cut off while the printed piece is being cut to size.

Can I send a printout of how the color should look?

If you would like to send a printout, please contact customer care at 800-257-9948 for additional information.

Can you fix my file if I don’t send it to you correctly?

In most cases we will not be able to fix your file – please read our digital file instructions carefully to avoid extra charges and delays.

How will I know if you received my files?

Once you have placed your order, our digital department will then check your files and prepare them for a press run. If we have any problems with your files you will be notified by email or phone. You can also check the status of your order from our website by clicking the “My Studio” button in the main navigation.

How can I send my own custom layout and is there an extra charge?

Our Online Design Center gives you the ability to create completely custom layouts from scratch or use a design template and customize it with your text, logos and graphics. Best part is it’s completely free.

How do I know the color will be correct?

If your job is color critical the only way you can be absolutely sure the color is correct is to order a Next Day Flyers color proof.

Can I substitute a color for black or grayscale on the backside of my postcard?

If you would like to order color on both sides of your postcard you can order any of our two-sided full color products. Unfortunately, we cannot substitute another color for black or grayscale on the backside of the postcard for the same price.

How long will it take your graphics department to check my files?

In most cases, depending on the print turnaround you’ve selected, your files will be checked and approved for a press run within 24 hours.

Can I send my files by email?

Please do not send files by email if you are placing an order.

If you are sending new files for an existing order you can send your new files to your customer care representative. Please reference your order number in the subject line of the email.

How do I send my files?

1. To upload files before checking out, select a product and choose the upload a design button.

2. To upload files after checking out, select a product and follow the steps to check out. Then from the homepage, select Resubmit Files up at the top menu. Enter your order information and the email address the order was placed under. Then follow the instructions to submit your files.