Archive for Ordering Process

What are the different paper stocks you offer?

We offer two types of stocks, paper and cardstock, each with varying thickness and optional coating choices.

Paper

Also called book or text, this type of paper is made specifically for print. This type of stock is typically used for flyers, brochures, and posters. The thickness of this stock is measured in pounds (lb.), called the basis weight. In the United States, the basis weight is defined as the weight of 500 sheets of paper in its basic production size. The higher the basis weight, the thicker the paper.

Here are the available weights we offer for paper stock:

  • 70 lb.
  • 80 lb.
  • 100 lb.

Cardstock

Also called cover stock, cardstock is thicker than paper stock but is more flexible than a paperboard. The thickness makes it ideal for business cards, postcards, and greeting cards. Cardstock is measured in points (pt.) derived from the thickness of a single piece of paper. A paper measuring .014 inch thick would have a 14 pt. measurement. Again, the larger the number, the thicker the paper.

Here are the available thickness for our cardstock:

  • 10 pt.
  • 14 pt.
  • 16 pt.

 

How can I preview my order before it prints?

We offer an email proof for an additional of $19.99 and a color proof for an additional fee of $40 that we can ship overnight to you.

Why is the preview unavailable?

Accepted formats with preview: .jpg .psd .tiff .eps .pdf. Accepted formats without preview: .ai .qxd . sit and .zip formats. If you would like to see a proof before printing, please contact our Customer Care team at 800-251-9948.  We offer email proofs for an additional $19.95.

Can I get a sample of my order before it prints?

We offer an email proof for an additional of $19.99 and a color proof for an additional fee of $40 that we can ship overnight to you.

How can I get free samples of your printing?

Yes, we offer a sample kit with our products, you may request one by calling our Customer Care team or clicking here to submit your request online now.

How can I change or update my shipping address?

If you would like to update or change your shipping address, you may contact our Customer Care team at 800-251-9948 and we will be happy to assist you with your request as long as your order has not left our facilities.

What shipping methods do you offer?

We offer FedEx as our standard shipping method with Ground, Express Saver, 2 Day and Overnight shipping options for your convenience.  We also offer Will Call services if you would like to pick up from our facility.  We offer other options that you can request by contacting our Customer Care team including Courier Service, Air Cargo and Freight.

Why does the billing address have to match with the billing address?

The billing address must match for security reasons to protect your account from fraud.

Can I cancel my order?

If your order is not in production you can cancel your order by calling our Customer Care team, 800-251-9948.

Can I preview my previous orders online?

YES! If you sign in to your account and select “My Studio” then select “Order History” and it will be give you a history of ALL order that you have place with our company. However, it will NOT give you an image of the files you provided.

Click here to view your Order History.

Can I reorder a previous order online?

At the moment we don’t have an online option to place a reorder. Please contact Customer Care at 800-251-9948 to place a reorder.

How can I reupload new files and get a new proof for my paid order?

You can update the files you gave us for your existing order by using our “Resubmit Files” option.

Log in to your NextDayFlyers account and click on “Review Proof” to open the proof page. Next, select “I want to upload a different file” and “Reject and Upload Now.” Upload the new file for your order and a new proof will be sent to you for approval.

Can I make special notes on an order when I place my order online?

To add special notes or instructions to your order, please contact our customer care department at 800-251-9948.

What should I check before I upload a file?

During the upload process, there are things that if not checked will cause problems with your files and with the upload process itself. These things could cause your file to not preview correctly so it looks distorted or could keep your file from being printed on time.

  • Images must be 300 dpi or greater or file will appear distorted.
  • Convert your files to CMYK to improve color accuracy.
  • Keep your file names below 20 characters with no spaces or special characters.

Also, double check the time that you are uploading files, especially if you’re getting the next day printing option. If you are uploading before 6 pm PST, then your files (if they are press ready) will print that night and will be ready to ship out the next business day.

I need a design, how do I get started?

We offer a Design Online option that allows you to build files yourself. You can edit pre-made design templates or build one from scratch with your own images.

To access this tool, first select the product size from the Get Started Page, or from the product navigation located on the left side of every page. Once you’re on the product page, select the green “Design Online” button. This will automatically open up a separate window to our design tool. Inside the Design Online window, we recommend that you click the “Ready-made Designs” tab and browse our design templates.

I have a design, how do I upload it?

If you have a design, first select the product size to begin the upload process. You can do this on the Get Started page. For a more direct route, pick a product from the product menu located on the left side of every page.

Remember that it’s best to use our file specifications before you upload your files. The specs will give you the proper bleed and safety information as well as the types of files we accept.

How do I set up my brochure so it folds correctly?

It is best that you download one of our templates to ensure your job will be folded correctly.

What is Will Call?

Will call is a term that means “pick-up from a specific location.” Instead of having them delivered by mail, customers can pick up their prints from our print facilities in Torrance, CA, and Saddle Brook, NJ. This option is free. You can select this option on the checkout page in the “Select Shipping Method” drop down.

What should I do if I need to send you replacement files?

In order to resubmit files to an existing order, you will need the following:

  • A valid order number.
  • The email address used when placing the order.
  • Press-ready files, built to spec.
  • File sizes less than 150 mb per file and less than 350 mb total for all files.
  • If you are uploading a mailing list, we accept the following formats: .xls, .csv, .dbf and .tab.

To begin uploading a file, click the Resubmit Files link in the top navigation next to the shopping cart link.

What if I have a Publisher file?

Many times we can work with Publisher files, though they are usually not print ready so adjustments will probably be needed. If you have specific questions about this, please contact customer care at 800-251-9948

If I place an order with Next Day turnaround, what time can I expect them to be here tomorrow?

If you have selected Next Day turnaround and send a press-ready digital file by 6 pm PST, your order will be ready to ship or pick up from our location the next business day. A press-ready digital file requires no modifications or additional work, and is ready to print as-is. Business days are Monday-Friday.

How long will it take to get my proof?

If you are sending press-ready digital files, a proof will not be sent unless you order one. Most proofs will be sent 24-48 hours after we receive your order.

Can I order custom products?

Yes. Please call a customer care representative at 800-251-9948 to talk about a specific project. In the near future, we anticipate having a custom option available online.

How do I reorder?

If you would like to reorder, please call customer care at 800-251-9948 for assistance.

What is the status of my order?

To view the status of your order, sign in and click on order status. From there you can look at the status by job number or latest order.

What file formats do you accept?

We accept the following file formats:

We prefer a PDF 300 dpi, CMYK file with 1/16” bleed and a safety area. However, we can work with other types of files such as:

  • Tagged Image File Format (*.tiff)
  • Encapsulated PostScript (*.eps)
  • JPG image format (*.jpg)
  • Adobe Photoshop Image (*.psd)
  • Adobe Illustrator Artwork (*.ai)
  • Quark Xpress file (*.qxd)

How do I get started?

Getting started is easy!
1. If you have a press-ready digital file you can place your order and send your file by selecting a product and then hitting the upload a design button on that product page.

2. If you do not have a press-ready digital file you can customize any of our pre-designed templates. Simply, select a product. Click the Design Online button on the product page (loading time for Design Online may take a few minutes). Once in Design Online, click the Ready-made Designs option on the left hand navigation.

You will be able to upload your digital photos inside Design Online. Hit order when you are satisfied with your design.

Can I send a printout of how the color should look?

If you would like to send a printout, please contact customer care at 800-257-9948 for additional information.

Can you fix my file if I don’t send it to you correctly?

In most cases we will not be able to fix your file – please read our digital file instructions carefully to avoid extra charges and delays.

How will I know if you received my files?

Once you have placed your order, our digital department will then check your files and prepare them for a press run. If we have any problems with your files you will be notified by email or phone. You can also check the status of your order from our website by clicking the “My Studio” button in the main navigation.

How can I send my own custom layout and is there an extra charge?

Our Online Design Center gives you the ability to create completely custom layouts from scratch or use a design template and customize it with your text, logos and graphics. Best part is it’s completely free.

Do I get a proof?

If you are sending press-ready digital files a proof will not be sent.

We offer a color proof that is calibrated to match our press. If you are concerned with accurate color of your submitted digital files this is an excellent option. The price for this service is $40.00 which includes overnight shipping to your door. Color proofs are shipped to the billing address unless otherwise specified. Most color proofs will be shipped 24-48 hours after we receive your order.

Can I combine the shipping on my order?

In order to keep our prices as low as possible we can only print one version of each card and still provide a price break for higher quantities.

How long will it take your graphics department to check my files?

In most cases, depending on the print turnaround you’ve selected, your files will be checked and approved for a press run within 24 hours.

How long will it take to get my order?

1. If you are sending a press-ready digital file by 6 pm PST and have selected Next Day turnaround your order will be ready to ship or pick up from our location the next business day. A print ready digital file requires no modifications or additional work, and is ready to print as-is.

2. If you are sending a press-ready digital file by 6 pm PST and you selected 3 day turnaround, your order will be ready to ship or pick up by 6 pm, in 3 business days. If you select a 4 day turnaround, your order will be ready to ship or pick up by 6 pm, in 4 business days.

3. Business days are Monday to Friday.

See Turnaround Time for more details.

Can I send my files by email?

Please do not send files by email if you are placing an order.

If you are sending new files for an existing order you can send your new files to your customer care representative. Please reference your order number in the subject line of the email.

How do I send my files?

1. To upload files before checking out, select a product and choose the upload a design button.

2. To upload files after checking out, select a product and follow the steps to check out. Then from the homepage, select Resubmit Files up at the top menu. Enter your order information and the email address the order was placed under. Then follow the instructions to submit your files.