Archive for About Us Questions

Is your live chat automated?

No, we have actual representatives answering your questions.

Do you offer live chat?

Yes, our live chat is available Monday-Friday from 7:00am to 7:00pm PT

What are the driving directions to your locations?

CALIFORNIA HEADQUARTERS

Coming from the 91 W
Exit at Wilmington and turn right
At University turn left
At Broadwick turn left
Turn left into parking lot at 18711 S. Broadwick St. (2nd Building towards the Left)

Coming from the 91 E.
Exit at Wilmington and turn left
At University turn left
At Broadwick turn left
Turn left into parking lot at 18711 S. Broadwick St. (2nd Building towards the Left)

Coming from the 405 N.
Exit at Wilmington and turn left
At University turn right
At  Broadwick turn left
Turn left into parking lot at 18711 S. Broadwick St. (2nd Building towards the Left)

Coming from the 405 S
Exit at Wilmington and turn right
At University turn right
At Broadwick turn left
Turn left into parking lot at 18711 S. Broadwick St. (2nd Building towards the Left)

NEW JERSEY FACILITY

From State Highway 208
Exit at Broadway and drive west to Midland Ave.
Turn left at Midland and head south to 435 North Midland Ave.

From Garden State Parkway (159)
Take the Midland Ave. exit and drive north on Midland.
Continue ¼ mile to 435 Midland Ave and it is on the left hand side.

From Interstate 80 Express
Transition from I80 to Garden State Parkway (159)
Take the Midland Ave. exit and drive north on Midland.
Continue ¼ mile to 435 Midland Ave and it is on the left hand side.

Where are you located?

Next Day Flyers has will-call facilities on both the West Coast and East Coast of the US.
Here is the address and details of those locations:

West Coast
18711 S. Broadwick Street
Rancho Dominguez, CA 90220

View Google Map for CA Facility

East Coast
435 N. Midland Avenue
Saddle Brook, NJ 07663

View Google Map for NJ Facility

Do you offer digital printing?

At this time, we only offer offset printing.

Is your 100 lb glossy paper text or cover?

We print on 100 lb book weight text with an aqueous coating.

Do you have a 100% satisfaction guarantee?

We are committed to providing you with an exceptional customer experience.  If at any time you are dissatisfied with our service, please contact our customer care department and we will be happy to evaluate your request or concern.

Where are you located & How can I contact you?

Next Day Flyers has will-call facilities on both the West Coast and East Coast of the US.
Here is the address and details of those locations:

West Coast
18711 S. Broadwick Street
Rancho Dominguez, CA 90220

View Google Map for CA Facility

East Coast
435 N. Midland Avenue
Saddle Brook, NJ 07663

View Google Map for NJ Facility

Contact us at the following:

Phones
800 – 251 – 9948 – toll free
310 – 609 – 1390 – fax

E-Mail
customercare@nextdayflyers.com

How do I change my email settings?

If you would like to receive an email from Next Day Flyers for details about monthly specials, simply email info@nextdayflyers.com to be added to our email list.

If you are an existing customer and would like to be removed from our email list, there is a link located at the bottom of each promotional email you receive to change your email settings, you will be automatically removed from our list once you click that link and hit unsubscribe.

If you have questions about an order, or would like a quote, please email neworder@nextdayflyers.com or call us at 800-251-9948.

What is Will Call?

Will call is a term that means “pick-up from a specific location.” Instead of having them delivered by mail, customers can pick up their prints from our print facilities in Rancho Dominguez, CA, and Saddle Brook, NJ. This option is free. You can select this option on the checkout page in the “Select Shipping Method” drop down.

Do you offer custom items and sizes?

Yes. Please call a customer care representative at 800-251-9948 to talk about a specific project. In the near future, we anticipate having a custom option available online.

Do you print on more than 1 paper?

We currently print on glossy, super-thick 14pt bright-white cardstock and 100 lb glossy paper, also known as bookweight or text weight.

What are your hours of operation?

Our Customer Care team is taking your calls 4:00 am – 11:00 pm PT Monday through Friday and Saturday from 9:00 am – 4:00 pm PT.
Will Call hours are:

West Coast (California)
9:00 am to 6:00 pm PT Monday through Friday
9:00 am to 4:00 pm PT on Saturday

East Coast (New Jersey)
9:00 am to 6:00 pm ET Monday through Friday
9:00 am to 12:00 pm ET on Saturday