Archive for About Us Questions

Where are you located?

Next Day Flyers has will call facilities on both the West Coast and East Coast of the US.
Here are the locations and hours of those locations:

West Coast

8000 Haskell Ave.
Van Nuys, CA 91406

Mon-Fri: 9am-7pm PT

View on Map

 

1431 W Knox St.
Suite B700
Torrance, CA 90501

Mon-Fri: 9am-7pm PT
Sat: 9am-4pm PT

View on Map

 

10930 Santa Monica Blvd.
Los Angeles, CA 90025

Mon-Fri: 9am-7pm PT

View on Map

 

East Coast

435 N. Midland Ave.
Saddle Brook, NJ 07663

Mon-Fri: 9am-6pm ET
Sat: 9am-noon ET

View on Map

 

Is your live chat automated?

No, we have actual representatives answering your question.

Do you offer live chat?

Yes, our live chat is available Monday-Friday from 7:00am to 7:00pm PT

What are the driving directions to your locations?

CALIFORNIA HEADQUARTERS

Coming from the 91 W
Exit at Wilmington and turn right
At University turn left
At Broadwick turn left
Turn left into parking lot at 18711 S. Broadwick St. (2nd Building towards the Left)

Coming from the 91 E.
Exit at Wilmington and turn left
At University turn left
At Broadwick turn left
Turn left into parking lot at 18711 S. Broadwick St. (2nd Building towards the Left)

Coming from the 405 N.
Exit at Wilmington and turn left
At University turn right
At  Broadwick turn left
Turn left into parking lot at 18711 S. Broadwick St. (2nd Building towards the Left)

Coming from the 405 S
Exit at Wilmington and turn right
At University turn right
At Broadwick turn left
Turn left into parking lot at 18711 S. Broadwick St. (2nd Building towards the Left)

NEW JERSEY FACILITY

From State Highway 208
Exit at Broadway and drive west to Midland Ave.
Turn left at Midland and head south to 435 North Midland Ave.

From Garden State Parkway (159)
Take the Midland Ave. exit and drive north on Midland.
Continue ¼ mile to 435 Midland Ave and it is on the left hand side.

From Interstate 80 Express
Transition from I80 to Garden State Parkway (159)
Take the Midland Ave. exit and drive north on Midland.
Continue ¼ mile to 435 Midland Ave and it is on the left hand side.

Is your 100 lb glossy paper text or cover?

We print on 100 lb book weight text with an aqueous coating.

Do you have a 100% satisfaction guarantee?

We are committed to providing you with an exceptional customer experience.  If at any time you are dissatisfied with our service, please contact our customer care department and we will be happy to evaluate your request or concern.

What is Will Call?

Will call is a term that means “pick-up from a specific location.” Instead of having them delivered by mail, customers can pick up their prints from our print facilities in Torrance, CA, and Saddle Brook, NJ. This option is free. You can select this option on the checkout page in the “Select Shipping Method” drop down.

Do you offer custom items and sizes?

Yes. Please call a customer care representative at 800-251-9948 to talk about a specific project. In the near future, we anticipate having a custom option available online.

What are your hours of operation?

Our Customer Care team is taking your calls 4:00 am – 11:00 pm PT Monday through Friday and Saturday from 9:00 am – 4:00 pm PT.
Will Call hours are:

West Coast (California)
9:00 am to 6:00 pm PT Monday through Friday
9:00 am to 4:00 pm PT on Saturday

East Coast (New Jersey)
9:00 am to 6:00 pm ET Monday through Friday
9:00 am to 12:00 pm ET on Saturday