• Customer Help & FAQ Center

Customer Help & FAQ Center

Help is just a click away! With expert advice on how to design and prep files, easy-to-search topics and a Live Chat tool for even more assistance, you can find all the information you need with a click of your mouse.

Top Asked Questions

  • Where are you located?
  • What are the driving directions to your facility?
  • How do I Embed Fonts?
  • Does your company offer design work?
  • Can I make special notes on an order when I place my order online?
  • If my order has issues and I need to resubmit files, do I need to place a new order?
  • Can I reorder a previous order online?
  • Can I preview my previous orders online?
  • What does C2S mean?
  • How do I preview what I created in the ODC?
  • How do I view images that I uploaded on the Online Design Center?
  • How to do edit information on the Online Design Center when the cursor is not coming up when I click on “double click to edit”?

Video Help

  • Adjusting DPI in Illustrator
  • Setting Correct DPI in Photoshop
  • How to Set CMYK Mode in Photoshop
  • How to Set Opacity in Online Design Center
  • How to add text in the Online Design Center
  • How to Save in the Online Design Center
  • How to Upload a photo to the Online Design Center
  • How to add a rectangle box, line, or circle in Online Design Center
  • Starting a project in the Online Design Center
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  • Contact Us

    Customer Care:
    800 - 251 - 9948 - toll free
    310 - 609 - 1390 - fax
    [email protected]


    Pick - Ups / Walk - Ins:
    OPEN 6 DAYS A WEEK FOR PICK UP
    9:00 AM – 6:00 PM – M-F (local time)
    HQ: 9:00 AM – 4:00 PM PT – Sat
    East: 9:00 AM – 12:00 PM ET – Sat


    Locations:
    HQ: 18711 South Broadwick St.
    Rancho Dominguez, CA 90220
    East: 435 N. Midland Ave.
    Saddle Brook, NJ 07663
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